failure notice on email sent response, days later?

[joste]

Hi,
I really want to know what's going on with this.
I am doing testing and I get a 'Thanks, your email was sent' message.... and the email arrives. yay!

But then days later I get a mailer-daemon 'failure notice'..... apparently it is trying to send an email to mydomain@web90.extendcp.co.uk which is neither MY testing address nor my forms recipient (both valid).

(mailer-daemon address given above is not exact, it's actual domain name.com in place of 'mydomain')

I'm not even sure what part of the process this stems from. I sure don't require it though. What is it and how do I turn it off?

I've read through the FAQ, and didn't see this there.

Thanks!
J.

[crabtree]

is ur DEF_ALERT set to a valid email address?

[joste]

Yup, sure is, though it doesn't have my 'mangle' in it.... I used the wizard to build it and added my email as spec'd. pre-mangle.

I have 2 domains listed in my FormMail. I'm owner of one and support for another. The Def_Alert is a valid email on a valid domain (per my FormMail) - but not the same domain as the one generating the error.

Does the Def_Alert email addy have to belong to the sending domain?

Thx.

[crabtree]

Does the Def_Alert email addy have to belong to the sending domain?

no.

can u run a testalert test? http://www.domain/formmail.php?testalert=1

if u receive the alert, then thats good

in this case, u will need to look at what is being sent to mydomain@web90.extendcp.co.uk

it may have nothing to do with ur forms

[joste]

Yup, the test alert works.

The problem with the 'failure' notice is that I'm really not clear what's generating it. It seems to just be saying - 'Your email was sent!' but failing. The email I used when testing the form was valid. AND the email it's sending the failure notice out to is valid. Should a person who fills out a form get a confirmation email? Can I stop that?

Since I redirect using good_url, I don't really require this email to go out to a form user. I'd really rather just turn it off, if I could figure out what/where it is.

It's wierd because it doesn't appear to come from an error. It's just annoying.

thx x2.

[crabtree]

no, the user filling in the form does not get a confirmation email.

thats called auto responding and there are lots of steps to set it up in formmail

i think soemthing else is going on and the only way u can find out what is to see what is being sent

[crabtree]

one idea: do u have an autoresponder setup on ur server?

everytime someone sends u email do u automatically send a reply?

could that be the cause?

[joste]

I have to wait for the next one to get here for the exact wording but....

The subject was 'failure notice'

The text said that the email address: domainname.com@webwhtever.co.uk didn't exist..... which I agree with, 'cus it doesn't.

I don't know where it's pulling that addy from.

The message that 'failed' was 'Thanks! We received your email'

I thought of the autoresponder too but from what I read, and you confirm... it's not defaulted on.

Is there a way to ensure that it's off? Just point me in the general direction.... is there a string I can check? It does sound like the problem is there somewhere.

Thx x3

[russellr]

Hi,

The message that 'failed' was 'Thanks! We received your email'

Our server (tectite.com) has been receiving these messages from your address (jodi AT sweetg... DOT com)! We've been wondering what they are about.

They correspond with each time our forums have sent you a message about your posts.

So, crabtree was on the right track: you have a server-based autoresponder (nothing to do with FormMail) that's sending out an email everytime something, including your forms, sends you an email.

Go to your control panel and switch off the autoresponder and the problem will stop (and we'll stop getting these emails too!). Or ask your hosting provider to do it for you.

[joste]

Russell,

What a relief to get that sorted out - I contacted the site owner and will get that server autoresponder shut off in the morning.....

Thanks for the post - I really appreciate the forum here.
Crabtree - thanks again for the help!
Jodi.