Problem loading HTML Error Template

[Webz]

I can not figure out why I keep getting the following problem.

I am trying to customize an error page. I have done the following:

1. Formail has been tested and working.
2. Created a template dir on server named error.
3. I have modified the $TEMPLATEDIR to reflect new dir.
4. Modified form with hidden field bad_template value=oops.htm
5. Currently using sampleerrortemplate.htm as a test template renamed it oops.htm and uploaded to error dir.
6. When testing form I do not enter required feilds to attempt to get custom html template.

I get the regular FormMail error page with the following error from FormMail:

The following error occurred in FormMail [M18]:

Failed to open template "/error/oops.htm" ([M22]): failed to open stream: Operation not permitted

I must be missing something, but not sure what. Can anyone shed some light on this, it would be greatly appreciated.

Sincerely,
Webz

[russellr]

Hi,

The most likely reason is that the web server user doesn't have permission to open the file for reading.

Make the mode: rw-r--r--

and see if that fixes it.

[Webz]

Thanks Russel for your quick reply to my post.

I have check the file permission on the template file and it is already set to rw-r--r--. In addition, I chmod the file to 777 and still nothing. I then restored file permission to chmod 644 (rw-r--r--) but still a no go.

[russellr]

Hi,

OK. What about the path to the file. Is the path really "/error"?

That seems an very short path. I would expect "/usr/home/yourname/public_html/error" or something like that.

Check that the directory is searchable: mode rwxr-xr-x would be fine.

The error is pretty clear - the web server software does not have permission to open the file.

You can also run "<? phpinfo(); ?>" to check your web server for silly PHP "security" configurations which may prevent opening files. But, that doesn't seem to be the case based on the error shown.