An Error occured while processing the form

[jose]

I have a site published on two IIS servers 6.0 on a load balance configuration. I am hosting these two servers
I installed the latest version of PHP 5.3.5 and the formmail.php 8.24.
I did the configuration and I am having problem processing the forms I get the following
"An error occurred while processing the form .

Please contact us (www.onlyfastrack.com) directly since this form is not working .
www.onlyfastrack.com apologizes for any inconvenience this error may have caused. "

the form alert and I get "FAILED to send alert message. Check your server error logs." So nothing seems to be working.

I need help Fast. By the way I just purchased 7 days support, but it is unclear how to access that support. maybe it is just trough the forum

The form
-------
<form method="POST" action="php_script/formmail.php" name="ContactForm">
<input type="hidden" name="recipients" value="myName@myserver.com" />
<input type="hidden" name="required" value="" />
<input type="hidden" name="subject" value="Email from www.onlyfastrack Contact Page" />

<p><strong><font size="2">What kind of comment would you like to send?</font></strong></p>
<dl>
<dd>
<input type="radio" name="MessageType" value="Suggestion" /><font size="2">Suggestion
</font>
<input type="radio" name="MessageType" value="Praise" /><font size="2">Praise
</font>
<input type="radio" name="MessageType" value="Praise" /><font size="2">Inquiry
</font><input type="radio" name="MessageType" value="Complaint" /><font size="2">Complaint
</font>
<input type="radio" name="MessageType" value="Problem2" /><font size="2">Problem
</font>
</dd>
</dl>
....
Configuration section
_________

define("EMAIL_NAME","^[-a-z0-9.]+"); // the '^' is an important security feature!
/* Help: http://www.tectite.com/fmdoc/target_email.php */
$TARGET_EMAIL = array(EMAIL_NAME."@fastrk\.com$");
/* Help: http://www.tectite.com/fmdoc/def_alert.php */
define("DEF_ALERT","myuser@fastrk.com");

testmail.php fails and testmail2.php also fails.
Do I need to install anything else in these servers? SMTP?
I just checked both servers have SMTP loaded and running

[russellr]

Hi,

It's likely that PHP isn't setup correctly to send email at all.

If you have access to your "php.ini" file, you need to make some settings. Here's an example of those settings:

[mail function]
; For Win32 only.
; http://php.net/smtp
SMTP = localhost
; http://php.net/smtp-port
smtp_port = 25

; For Win32 only.
; http://php.net/sendmail-from
sendmail_from = admin@myserver.co

Have a look at your php.ini file and let me know if you need further advice.

If you don't have access to php.ini, then your hosting provider is responsible for making these settings.

[jose]

thank you for the reply. I have made the necessary changes. Theo the only parameter I changed was the send_mail_from setting and I changed the SMTP to the IP address of the server
mail function]
; For Win32 only.
; http://php.net/smtp
SMTP = 192.168.50.148
; http://php.net/smtp-port
smtp_port = 25
; For Win32 only.
; http://php.net/sendmail-from
sendmail_from = username@fastrk.com


does the domain for user email matters?

SMTP is enabled on that server and I added the FTWEB2\IUSR_FTWEB2 to the security but the mail still fails.I have tried to change the SMTP = FTWEB2 instead but the email does not goes out.
values from phpinfo()
SMTP ftweb2 ftweb2
smtp_port 25 25

Internal Sendmail Support for Windows enabled
if you need access to the server(s) I would be more than glad to provide it to you off line of course


I found this on the php-errors.log
[02-Feb-2011 16:21:16] PHP Warning: mail(): SMTP server response: 550 5.7.1 Unable to relay for username@fastrk.com in D:\testsite\testmail.php on line 5
[02-Feb-2011 16:21:27] PHP Warning: mail(): SMTP server response: 550 5.7.1 Unable to relay for username@fastrk.com in D:\testsite\testmail2.php on line 5
[02-Feb-2011 16:21:35] PHP Warning: mail(): SMTP server response: 550 5.7.1 Unable to relay for username@fastrk.com in D:\testsite\testmail2.php on line 5

I am not sure what this means and what I need to modify

[russellr]

Hi,

sendmail_from = username@fastrk.com

does the domain for user email matters?

It may do. If this From user doesn't match the domain the server is in, then the email system may decide that it shouldn't send the email. (The messages below seem to confirm this.)

I found this on the php-errors.log
[02-Feb-2011 16:21:16] PHP Warning: mail(): SMTP server response: 550 5.7.1 Unable to relay for username@fastrk.com in D:\testsite\testmail.php on line 5
[02-Feb-2011 16:21:27] PHP Warning: mail(): SMTP server response: 550 5.7.1 Unable to relay for username@fastrk.com in D:\testsite\testmail2.php on line 5
[02-Feb-2011 16:21:35] PHP Warning: mail(): SMTP server response: 550 5.7.1 Unable to relay for username@fastrk.com in D:\testsite\testmail2.php on line 5

I think this confirms the problem. It's basically saying that "username@fastrk.com" is not within the server's domain, and, therefore, it's refusing to send mail from that email address.

The above information means I think you're quite close - the email system is seeing the mail going out from PHP and then deciding not to send it.

I guess you're hosting fastrk.com within this server. But the server is in it's own domain, so you want to be sending From a real email address within that domain, at least initially.

There may be a setting in your email system that allows you to specify other domains for which it will relay. In this case, add "fastrk.com" to that list.

Since you've purchased a Windows license, that should entitle you to support from Microsoft for setting up the email system.

[jose]

OK I seem to be getting a lot further I was able to send mail from testmail.php sucessfully and received the mail test into my local system. I had to setup the virtual SMTP server with a new remote domain to relay the email to the smart domain. So after I got that I was home free...or so I thought. Now From my own site's form https://www.onlyfastrack.com/contact.htm when I submit the form I get the following message
The page you are looking for cannot be displayed because an invalid method (HTTP verb) was used to attempt access
and the page on the address bar is https://www.onlyfastrack.com/php_script/formmail.php
so I am thinking that there might be an issue with PHP when I am accessing the site from the outside world. PHP seems to be working when I am at the actual server.
because while the phpinfo script works when I run the browser from the server itself, it does not work when I do it from outside.
https://www.onlyfastrack.com/php_script/phpinfo.php
maybe it is because of the https protocol?
Any Ideas?
Let me know if you need a copy of the form or any other file to check out my configuration. Remember that I have two servers on a load balance setup, but the site , and the configurations are identical on both servers.

[russellr]

Hi,

No, this is straight web server configuration - should be easy.

Somewhere in IIS (I think that's what you're using) you can configure the methods by which browsers can access the server.

The normal method is GET.

For forms, you generally want POST. You'll see method="POST" in your <form> tag. You can change it to GET, but POST is the recommend method for forms.

So, you need to find where you control this for IIS.