I'm sorry you're not happy with our customer service.
You placed your order 22 hours ago (no prior email communication). Our order page clearly states your download will be available within 24 hours.
2 hours after that, you canceled your order!
We try very hard to respond to everyone within the shortest time possible, but our guarantee is a response within 48 hours.
Like everyone, we have to prioritize communication and dealing with a cancellation two hours after an order has been placed, while important, takes second place to existing customer's requests.
We'll be refunding your purchase shortly.
We're sorry you weren't interested in progressing to a solution.