Cannot get autoresponder to work

[azmogul2010]

I have just paid for support and sent you an email before I figured out how to get back into the online support. Basically, I have a website, and tectite formmail is set up and working very well. The user goes to one of four thankyou.html screens, or the oops.html when they have registered. I now wish to impement an additional autoresponder functionality to send an email out in addition to the thankyou.html screen the user gets. This autoresponder is to be a stationary text file with links to a web video they have registered for in the contact form. I have reverse captcha set up with two hidden fields in my contact registration form to register for the video. I am unable to figure out how to get the autoresponder to work. Can you have the autoresponder in addition to the html pages? If so, how do you set that up?

[russellr]

Hi,

There are two things you need to do:

1. Set up $TEMPLATEDIR in FormMail's configuration section
2. Add an "autorespond" hidden field to your form.

If you place your auto response text file in the same folder as FormMail, then you can set $TEMPLATEDIR like this:

$TEMPLATEDIR = "."; 

The "." means "current folder" - i.e. the same folder that FormMail is running in.

Then, in your HTML add this hidden field:

<input type="hidden" name="autorespond" value="PlainFile=name-of-file.txt" />

That should be everything since you already have Reverse Captcha running.

I can set that up for you if you prefer.

[azmogul2010]

Still not working. I do have mx sending email from my server to gmail. Could that be interfearing?

[russellr]

Hi,

Are you getting any sort of error message?

If you're not getting an error when you submit your form, and you've setup the autoresponder correctly, then maybe the email is going missing.

Have you checked the spam box of the receiving email address?

Try setting up another free email address (yahoo, hotmail, etc) and use that for testing.

Remember you need to test your form by pretending you're someone else visiting your website.

If you're still not making progress, please use our secure form to send me access details to your server along with the URL of the form in question:
https://secure.rootsoftware.com/~tectite/sendsecret.php

I'll investigate directly and let you know what I find.