Trouble with bcc

[GordiePalmDesert]

My form has is working and will send to multiple recipients. My client want to change to bcc for all the recipients. I tried the following but do not get the the bcc mailed and the bcc are listed in the recipients email.

<input type="hidden" name="recipients" value="gordieX7Kdc.rr.com" />
<input type="hidden" name="bcc" value="gordieX7Kdc.rr.com,gordon@woodhavenhoa.com" />




Thank you for your help.

Gordon

[russellr]

Hi,

That's really very strange.

Could you please add the following addresses to the form and run the test again:

to recipients add: supportstaff AT tectite DOT com
to BCC add: russellr AT tectite DOT com

(you'll need to use your AT_MANGLE, of course).

Some systems include the BCC list when the email is copied to the sender. It's possible your server knows it is sending a copy to you and therefore includes the BCC list.

Does the mail received at woodhavenhoa.com show the BCC list?

Note that FormMail is just operating according to the email standards, but it cannot control what a server does when it accepts the email for delivery. The server can do the wrong thing, and FormMail has no control over that.

[GordiePalmDesert]

Russell,

I appreciate your help and very pleased you offer this service.

Added your addresses and submitted eMail. In this configuration I received only one email addressed to dc.rr.com. I believe you will receive the same one at supportstaff. The bcc did not arrive.

There were no errors and the goodurl appeared.

Yesterdays configuration did not send any to bcc (woodhavenhoa.com)

<form method="post" action="http://www.workway.com/cgi-bin/rtgitfmADVError.php" name="JobApplication" enctype="multipart/form-data">
<input type="hidden" name="env_report" value="REMOTE_HOST,REMOTE_ADDR,HTTP_USER_AGENT,AUTH_TYPE,REMOTE_USER" />
<input type="hidden" name="derive_fields" value="ipaddr = REMOTE_ADDR,browser = HTTP_USER_AGENT, referrer = HTTP_REFERER, value=" date="%dom%.%'-'%.%moy%.%'-'%.%year%,Time=%time%&quot;" />
<input type="hidden" name="recipients" value="gordieX7Kdc.rr.com,supportstaffX7Ktectite.com" />
<input type="hidden" name="bcc" value="gordieX7Kbigplanet.com,russellrX7Ktectite.com" />
<input type="hidden" name="subject" value="Job Application from Workway.com Mark Pool Job 28721: M/F Cobol-DB2 Developer - Westlake, TX - #6332" />
<input type="hidden" name="mail_options" value="HTMLTemplate=applyEmail.html" />
<input type="hidden" name="required" value="resume:Please upload a file,email:Your email address" />
<input type="hidden" name="good_url" value="http://www.workway.com/applySuccess.html" />
<input type="hidden" name="bad_url" value="http://www.workway.com/applyError.html" />

[russellr]

Hi,

No, I haven't received the email at either address.

Are you making sure you refresh the changed page in your browser? It sounds like you might be getting old cached copies and therefore none of your changes are being seen.

Please send me the URL of the actual form, so I can test it too.

[russellr]

Correction!

I have received one copy of the email from your form.

It shows the BCC addresses!

I'll get back to you shortly with my analysis.

[russellr]

Hi,

I think this is a fault on your server.

I'll email you a test script that you can upload to your server to test with.

I've installed it on our server here:

http://www.tectite.com/testbcc.php

I've just run it a couple of times, so you should have got an email.

Please check that you've received it as "To" at dc.rr.com, and as "Bcc" at your bigplanet.com address.

[GordiePalmDesert]

The two separate email arrived form your test/server and they are both as desired. (bcc)

I tried to run it on our server and got bounced due to " Client was not authenticated". I tried adding:

$AUTH_USER = "gordiexx";
$AUTH_PW = "yyyy";

This works in full formmail.php but got nothing same error.

Unfortunately we are running windows servers.

Server 1
This is a test alert message
Loaded language is English (builtin)
PHP version is 5.2.1
FormMail version is 8.28
Server type: Windows

New Server
This is a test alert message
Loaded language is English (builtin)
PHP version is 5.3.4
FormMail version is 8.28
Server type: Windows


I will get after host site tech support tomorrow. And hints as a starting point for him?

Gordon

[russellr]

Hi,

AUTH_USER etc. are not related to sending email.

Are you using the PEAR settings too?

When you contact the host, show them the headers of the email you receive from your server.

It has Bcc *before* From. That's very unusual.

More importantly, however, is that this strongly implies that the server's email system is broken - it shouldn't be including the Bcc header in the outgoing email.

You can also show them the test script I sent, and that it works fine via our server, and ask them to get it to run on your server so you can see the results.

[GordiePalmDesert]

Got the bcctest to run on one of the servers, still working on the other. Thank you again for your help. I will buy another week of support if I need it. It is well worth the price.

Gordon