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Thread: Formmail suddenly stopped working

  1. #1
    Join Date
    Aug 2011
    Posts
    16

    Default Formmail suddenly stopped working

    Hi Russel,

    I have had great success for many months, but in the last couple days, the form has mysteriously stopped working. I was using 8.29 and updated to 8.30 (thinking perhaps I needed to in order to fix the issue), but this did not work.

    I wonder if perhaps something happened on my server.

    Here is the form:
    http://www.eyesonafrica.net/contactus.htm

    Please could u have a look and let me know what u find?

    Many thanks - James

  2. #2
    Join Date
    Aug 2011
    Posts
    16

    Default Re: Formmail suddenly stopped working

    Here is the script error message that is being emailed to me whenever I send a form:

    To: james@eyesonafrica.net

    From: FormMail@www.eyesonafrica.net



    The following error occurred in FormMail :

    Unable to create check file "/fmc17dcc.txt": fopen(/fmc17dcc.txt) [<a href='function.fopen'>function.fopen</a>]: failed to open stream: No such file or directory



    email:

    realname:





    Referring page was http://www.eyesonafrica.net/contactus.htm

    SERVER_NAME was www.eyesonafrica.net

    REQUEST_URI was /formmail.php



    User IP address was 173.15.67.153

    User agent was Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

  3. #3
    Join Date
    Dec 2003
    Posts
    3,978

    Default Re: Formmail suddenly stopped working

    Hi,

    Yes, I think something's been changed on your server (such as an update to PHP) and that's broken the mail sending.

    I can sort this out for you, but I'll need to access your server to diagnose it properly.

    Please send me access details to your server using this secure form:
    https://secure.rootsoftware.com/~tectite/sendsecret.php
    Russell Robinson - Author of Tectite FormMail and FormMailDecoder
    http://www.tectite.com/

  4. #4
    Join Date
    Aug 2011
    Posts
    16

    Default Re: Formmail suddenly stopped working

    OK details sent. Thanks.

  5. #5
    Join Date
    Aug 2011
    Posts
    16

    Default Re: Formmail suddenly stopped working

    Me again

    Seems something has again happened on my server... PHP change again. I am uncertain what you actually did to correct the issue last time, but I guess that would be the place to start.

    My server login info is unchanged, but let me know if u need me to resubmit.

    Thx,
    James

  6. #6
    Join Date
    Aug 2011
    Posts
    16

    Default Re: Formmail suddenly stopped working

    Just re-sent details to u via your secure form.

  7. #7
    Join Date
    Dec 2003
    Posts
    3,978

    Default Re: Formmail suddenly stopped working

    Hi,

    Problem fixed. Yes, I think your hosting provider changed something on the server, but I think the fault was actually in your HTML.

    You had:
    HTML Code:
    <form action="http://eyesonafrica.net/formmail.php" ....
    and that's a different website. What you needed was:

    HTML Code:
    <form action="http://www.eyesonafrica.net/formmail.php" ....
    I've tested and it seems to be OK now.

    Please check it and let me know.
    Russell Robinson - Author of Tectite FormMail and FormMailDecoder
    http://www.tectite.com/

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