Problems with Pear

[L.I.C.C.]

Hi,

With the e-mail address set to orders@westwalesrallyspares.co.uk in all instances Test Alert works and sends me this e-mail:

To: orders@westwalesrallyspares.co.uk
From: orders@westwalesrallyspares.co.uk

This is a test alert message
Loaded language is English (builtin)
PHP version is 4.4.0
FormMail version is 7.04
Server type: non-Windows

DOCUMENT_ROOT: /#####/####/public_html/secure
SCRIPT_FILENAME: /#####/####/public_html/secure/mymailprog.php
PATH_TRANSLATED: /#####/####/public_html/secure/mymailprog.php
REAL_DOCUMENT_ROOT: /#####/####/public_html


My form page gives me this error mesage:
An error occurred while processing the form .

Our staff have been alerted to the error .
We apologize for any inconvenience this error may have caused.

and the e-mail I recieve is as follows
To: orders@westwalesrallyspares.co.uk
From: orders@westwalesrallyspares.co.uk

The following error occurred in FormMail :
mail_failed
**********
Error=Failed to send email

More information:
PEAR Mail error: unable to add recipient [orders@westwalesrallyspares.co.uk]: Invalid response code received from server

contact: 'Y'
colors: 'blue'
vehicles: 'Plane'
mesg: 'ncnmeekceuifbcveoiv jdowofoeifvo'

hope that helps

Dave

just another point the form is located in a sub domain https://secure.westwalesrallyspares.co.uk if that makes adifference

[russellr]

Hi,

Thanks for clarifying the exact situation.

It is strange, because of the inconsistency.

just another point the form is located in a sub domain https://secure.westwalesrallyspares.co.uk if that makes adifference

It may be something to do with this.

I suspect it is a security issue of some sort on the server.

But, there's no obvious difference between the testalert and your form submission that would indicate the cause of the problem.

I found a PHP/PEAR bug report here: http://pear.php.net/bugs/bug.php?id=4241

It seems to indicate that the bug is that the exact status (cause of the error) isn't shown. A bug in reporting not a bug in execution.

In other words, if you had the updated PHP/PEAR you'd be able to see the reason the server is reporting this error.

Since this bug report is Aug 2005, it's possible that you can update to a later version of PEAR and be able to see the exact message.

To upgrade PEAR: http://pear.php.net/group/docs/20051104-sa.php

It looks like you need the MAIL package version 1.1.7 or later: http://pear.php.net/package/Mail/download/1.1.7

Once you know the underlying error message, you'll be able to figure out what the server is complaining about and take steps to handle it.

As I said above, I suspect it's a security issue.

[L.I.C.C.]

Thanks I will take it up with my hosting company

Dave

[L.I.C.C.]

OK my host has upgraded the pear mail component to 1.1.9 but I still have exactly the same problem

Thanks

Dave

[russellr]

Hi,

Good.

The error message was:

PEAR Mail error: unable to add recipient [orders@westwalesrallyspares.co.uk]: Invalid response code received from server

Is there now more information?

[L.I.C.C.]

No the e-mail I recieved with the error message is exactly the same as before

To: orders@westwalesrallyspares.co.uk
From: orders@westwalesrallyspares.co.uk

The following error occurred in FormMail :
mail_failed
**********
Error=Failed to send email

More information:
PEAR Mail error: unable to add recipient [orders@westwalesrallyspares.co.uk]: Invalid response code received from server

contact: 'Y'
colors: 'blue'
vehicles: 'Truck'
mesg: 'mozilla test'

Thanks

Dave

[russellr]

Hi,

OK, then I'm not sure that they've upgraded PEAR properly.

It's pretty clear from the pages I mentioned previously that the new version of the Mail.php PEAR module is designed to provide more information in the error. And you're not seeing that.

Basically, without determining exactly what the server is complaining about, we have no way of moving forward.

Either PEAR tells us, or we design specific tests to run on your server to determine what's going on in the mail subsystem.

[L.I.C.C.]

They have only upgraded the mail component as far as I am aware is there any other packages that should be upgraded ?

I have also asked them to confirm that the upgrade was successful

Thanks for your patience

Dave

[L.I.C.C.]

I just recieved this reply from my hosts help desk

====== Please reply above this line ======
help required with 3rd party application

Dave,

Here is the info displayed from pear. As you will see, Mail 1.1.9 is installed.

root@sigma [~]# pear info Mail
About Mail-1.1.9
================
Provides Classes:
Package Mail
Summary Class that provides multiple interfaces for
sending emails
Description PEAR's Mail package defines an interface for
implementing mailers under the PEAR hierarchy.
It also provides supporting functions useful to
multiple mailer backends. Currently supported
backends include: PHP's native mail() function,
sendmail, and SMTP. This package also provides a
RFC822 email address list validation utility
class.
Maintainers Chuck Hagenbuch <chuck@horde.org> (lead)
Richard Heyes <richard@phpguru.org> (developer)
Jon Parise <jon@php.net> (lead)
Version 1.1.9
Release Date 2005-09-13
Release License PHP/BSD
Release State stable
Release Notes - SMTP connections are now reset (RSET) when an
error occurs. (Bug 5212)
- The SMTP driver now exposes a disconnect()
method which forcibly destroys the SMTP
connection. (Bug 5372)
Release Deps Package Net_SMTP >= 1.1.0
Last Modified 2005-11-22

Regards,
Josh

Does that help ?

Thanks,

Dave

[russellr]

Hi,

It looks right.

I noticed this:

Release Deps Package Net_SMTP >= 1.1.0

Are you able to telnet or SSH to your server and type:

pear info Net_SMTP

If not, ask them to do it.