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Thread: Mail suddenly not being recieved

  1. #1
    Join Date
    Aug 2012
    Posts
    6

    Default Mail suddenly not being recieved

    The forms were working fine for months then I suddenly stopped recieving them. I have changed nothing on my end and host claims nothing has changed on their end. I have just purchased 7 days support. Kindly let me know how I can fix this.

    Thank you.

  2. #2
    Join Date
    Dec 2003
    Posts
    3,980

    Default Re: Mail suddenly not being recieved

    Hi,Please send me the URL for your form and any error message you're receiving.
    Russell Robinson - Author of Tectite FormMail and FormMailDecoder
    http://www.tectite.com/

  3. #3
    Join Date
    Aug 2012
    Posts
    6

    Default Re: Mail suddenly not being recieved

    https://www.escortsupermodel.com/order/generic.htm

    No error message, just nothing received.

  4. #4
    Join Date
    Dec 2003
    Posts
    3,980

    Default Re: Mail suddenly not being recieved

    Hi,OK, I'll need to investigate the problem on your server.Please send access details to your server using this secure form:https://secure.tectite.com/forms/sendsecret.php
    Russell Robinson - Author of Tectite FormMail and FormMailDecoder
    http://www.tectite.com/

  5. #5
    Join Date
    Aug 2012
    Posts
    6

    Default Re: Mail suddenly not being recieved

    Quote Originally Posted by russellr View Post
    Hi,OK, I'll need to investigate the problem on your server.Please send access details to your server using this secure form:https://secure.tectite.com/forms/sendsecret.php
    Sent. The form is now being recieved sometimes and sometimes not.

  6. #6
    Join Date
    Dec 2003
    Posts
    3,980

    Default Re: Mail suddenly not being recieved

    Hi,

    I'm looking into this now.

    Could you also please setup a GMail account? I'll configure the form to send copies of the email to that account.

    If you're now getting results intermittently, it suggests a faulty spam filter. So, by copying to another email account we can help determine whether this is the case.
    Russell Robinson - Author of Tectite FormMail and FormMailDecoder
    http://www.tectite.com/

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