If you need help with FormMail we strongly recommend you use our Configuration Wizard to get a correct configuration of FormMail for your server. This will save you a lot of time.

Next, check the documentation:

• Terry Allen's Guide
• Creating HTML Forms
• FormMail's Configuration Settings

If you're having email problems, we have a document about Solving Email Problems.

We provide support through one of two methods:

You can go directly to our support forums.

You can also just view all available forums.

Our support personnel are notified of all forum posts and, if appropriate, will respond within a few hours (if possible it might be within a few minutes!)

Note, however, we do not provide free support for our free products. Purchasers of our commercial products are entitled to free support in accordance with their license agreement.

Note, however, we do not provide free support for our free products.

A Configuration Wizard Subscription provides you with an easy-to-use way of configuring FormMail and forms.

It saves you time and effort, but does not mean you are purchasing FormMail. FormMail is a free product.

A Wizard Subscription does not, therefore, entitle you to support for FormMail. However, if you're having a problem with using the Wizard then you are welcome to for advice.

This is a completely automated process that's implemented via the payments feature in our forums.

The first step is to register for the forums.

This gives you access to post messages in the free-to-post forums, such as our Community Support forum.

The second step is to make your payment.

Once subscribed, you can also post messages in our FormMail Subscription Support forum.

You can either ask for support using that forum (recommended), or if you feel you need to keep information secret.

Please note that our support comes with a guarantee.