Save your time
If you need help getting started with FormMail we strongly recommend you use our Configuration Wizard to get a correct configuration of FormMail for your server.
This will save you a lot of time.
Following is the best documentation to get started:
If you're having problems receiving email from your form, we have a document about Solving Email Problems.
Email problems are usually due to your server's restrictions or setup. So, why not try our Hosted Forms Service and avoid all issues with your server or hosting provider?
There's a free plan, so it will cost you nothing!
Getting personal help
FormMail is free, so, we can't provide you with free support too.
However, we back our free products as well as our commercial products.
Please contact us if you need help.
Support via forums
Our forums are no longer open to new registration or posting, but you'll still find a wealth of useful information there.
Make sure you use the right forum for your question. In most cases the Community Support Forum is the place to go.
Support via email
It was very kind of you to answer my e-mail. I spent part of the weekend examining your well laid out and comprehensive help pages. I was able to sort out the problems I had, which were entirely due to my own inexperience. My forms are now functioning perfectly. Thank you for providing such a professional and useful resource.
Note, however, we do not provide free support for our free products.
Paying for Support
Please contact us if you need help. We'll discuss any question you have, first, and if you need to purchase support, we'll invoice you.
Please note that our support comes with a guarantee.
A Configuration Wizard Subscription provides you with an easy-to-use way of configuring FormMail and forms.
It saves you time and effort, but does not mean you are purchasing FormMail. FormMail is a free product.
A Wizard Subscription does not, therefore, entitle you to support for FormMail. However, if you're having a problem with using the Wizard then you are welcome to for advice.