Save your time
If you need help getting started with FormMail we strongly recommend you use our Configuration Wizard to get a correct configuration of FormMail for your server.
This will save you a lot of time.
Following is the best documentation to get started:
If you're having problems receiving email from your form, we have a document about Solving Email Problems.
Email problems are usually due to your server's restrictions or setup. So, why not try our Hosted Forms Service and avoid all issues with your server or hosting provider?
There's a free plan, so it will cost you nothing!
Getting personal help
FormMail is free, so, we can't provide you with free support too.
However, we back our free products as well as our commercial products.
Please contact us if you need help.
Support via forums
Our forums are no longer open to new registration or posting, but you'll still find a wealth of useful information there.
Make sure you use the right forum for your question. In most cases the Community Support Forum is the place to go.
Support via email
Discovering and implementing Tectite's formmail.php was a very pleasant way for me to tick "Find a modern, easy-to-use, safe web-form solution" off my to-do list. When I wanted to add reCaptcha to the form, the support was fantastic, fast and simple to implement.
This led me to asking Russell to help me with Invisible reCaptcha on a different form too, which was tricky as 2 different implementations of reCaptcha are being employed on 2 different forms on the same page.
He impressed me with his persistence, thoroughness and that I felt I could trust him even though upfront payment is required and I am more than 10 000km away on a different continent. He did not disappoint and delivered right on schedule.
My website, and all my clients' websites will benefit from this - many thanks Russell and Tectite!
Note, however, we do not provide free support for our free products.
Paying for Support
Please contact us if you need help. We'll discuss any question you have, first, and if you need to purchase support, we'll invoice you.
Please note that our support comes with a guarantee.
A Configuration Wizard Subscription provides you with an easy-to-use way of configuring FormMail and forms.
It saves you time and effort, but does not mean you are purchasing FormMail. FormMail is a free product.
A Wizard Subscription does not, therefore, entitle you to support for FormMail. However, if you're having a problem with using the Wizard then you are welcome to for advice.